Refund & Cancellation Policy

When we will refund you

• You were charged twice for the same wish. We refund the extra charge in full.
• You paid, but your wish couldn’t be published because of a fault on our side, and we can’t fix it. If we can fix it, we’ll publish your wish instead.
• Your wish stops working because of a fault on our side, and we can’t restore it.

When we can’t refund you

• You changed your mind after paying.
• The recipient didn’t open or like the wish.
• You made a mistake in the content, such as a typo, the wrong photo or the wrong name.
• We removed the wish for breaking our Terms of Service.

Payment failed but money was debited?

If a payment fails, you haven’t bought anything. If money still left your account, your bank or PayU normally reverses it automatically, usually within 5–7 working days. If it hasn’t come back after that, contact us and we’ll help chase it.

How to ask for a refund

Email info@craftpage.app within 7 days of the payment. Include the receipt number from your receipt email (it starts with “CP-”) and a short description of the problem. We’ll reply within 2 working days.

Approved refunds go back to your original payment method through PayU. They usually arrive within 5–7 working days, depending on your bank.

Craftpage Pro

Pro is prepaid for a year. As with wishes, we don’t refund a period you’ve used — but if Pro didn’t actually switch on, you were charged twice, or something on our side stopped it working, write to us and we’ll refund it. There is no recurring charge to cancel: Pro stops on its own unless you buy again.

Business sites

Business sites are prepaid by the month. We don’t refund months you’ve paid for, in part or in full, once the site could be published — including months bought ahead. But if a payment didn’t give your site its time, you were charged twice, or something on our side kept your site offline, write to us and we’ll refund it. There is no recurring charge to cancel: the time simply runs out unless you buy more. A site taken down for breaking our acceptable-use rules isn’t refunded.

Cancellation

There’s nothing to cancel: it’s a single one-time payment for your account, with no subscription or automatic renewal. If you don’t want to buy, simply don’t complete checkout. You’re charged only when you pay.